FAQ

CAN I ACCESS YOUR ONLINE CLASSES AT ANY TIME?

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BOOKED CLASS CANCELLATION

If you have a reservation, we require you to cancel more than 12 hours before the start of class. Unfortunately, when a guest misses their reserved class, it means another guest cannot attend in their place. This includes if you were automatically moved from the waitlist into class (the system automatically adds you if a spot becomes available more than 12 hours before class starts). If you’re dealing with an emergency, call the studio or contact us so we can help. Login to cancel your class.

If you’re unable to attend class, please ensure you cancel your reservation at least 12 hours before class begins. If you cancel outside of the 12 hour window:
- If you are on a Class Pack or a drop in, your class will be deducted from your account.
- If you are an unlimited member, a $15 (+ tax) fee will be charged to your credit card on file.

MEMBERSHIP CANCELLATION POLICY

Monthly Recurring Membership Cancellation Policy:

Membership is charged to a stored credit card (in member’s name) on an automatic monthly basis.
To cancel, provide a minimum of 72 hours advance notice before next auto-renew charge. Contact us here.
Monthly payments, once billed, are not eligible for refund.
Cancellations and holds cannot overlap.

6 Month Membership Cancellation Policy:

Cancellation can only be granted if: moving more than 30km away from Niyama studio (proof of new address required), OR a doctor has instructed the member to stop practicing for medical reasons (doctor’s note required).
To cancel, provide a minimum of 72 hours notice. Contact us here.
A cancellation fee of $50 (+ tax) will be deducted from the refund amount.
Refunds are prorated based upon the time remaining on membership.

12 Class Pack Auto-Renewing Cancellation Policy:

Pass is charged to stored credit card (in guest’s name) at time of purchase and will auto-renew when final class on previous pass is used, or when previous pass expires, whichever comes first.
To cancel, provide a minimum of 72 hours advance notice before next auto-renew charge. Contact us here.
Charges, once billed, are not eligible for refund.